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Quick answers for purchases, Game Center, audio, privacy and gameplay issues.
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Include your device model, operating-system version, app version and a short description of what happened. Never send your Apple password or payment details.
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Frequently asked questions
My purchase is missing.+
Open Shadow Step, go to Settings or Shop and choose Restore Purchases. Use the Apple account from the original purchase. Consumable Shadow Shard packs cannot be restored as permanent entitlements.
Game Center is not updating.+
Confirm that you are signed into Game Center in device Settings, then reopen Shadow Step. Eligible scores and achievement progress synchronize again after authentication.
I cannot hear ambience or effects.+
Open Settings in Shadow Step and check Music, Sound Effects and both volume controls. Also verify device volume and silent-mode behavior.
How do I change advertising privacy choices?+
Open Shadow Step → Settings → Privacy Choices. The option appears where Google’s consent system requires an in-app privacy entry point.
For data questions, see Privacy and Privacy Choices.